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Internet Purchases Return Policy
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Internet Purchases Return Policy (For purchases made online with credit card via our online shopping cart)

You may return a furniture item within 10 days of the shipping date for a merchandise credit if you are unhappy with the item when it is delivered. You may return other items within 10 days of the shipping date for a merchandise credit if you are unhappy with the item when it is delivered. You are responsible for all return shipping charges as well as the original shipping and handling charges when the item was shipped to you. Certain items may be subject to up to a 40% restocking fee, so please be sure that you want the product prior to ordering. If you need any help making ordering decisions please call and we will be happy to assist you. You must contact us for a return authorization number prior to shipping any item back to us. Special Order items are not returnable.  Items received without a proper return authorization will not be accepted.  All items must be packed in their original manufacturer's packaging.  Items that have been built out of the box are not returnable even if they are disassembled, so please review your furniture order prior to building it. All items must be in original condition with no alterations.  In all of our years of doing online business, GottaHaveItInc.com has only had 1 Return and that was because the Customer purchased the wrong size Adirondack Chair by mistake.  

 

Privacy Policy

We appreciate the trust that you place in Gotta Have It! We are committed to respecting your privacy policy and the security of your personal information. Please know that Gotta Have It! will not sell, rent, loan or give your information to any third party unless they are a company with whom we contract to provide certain services including: Shipping, credit card processing, email distribution or market research or if required by law.

 

Contacting You

When you place an order or make an inquiry with us we may contact you by phone, email, fax or U.S.Postal Service in order to process your order or respond to your inquiry. You can join our email list and may also unsubscribe to it at any time. Please just allow ample processing time for your name to be removed after making your request.

 

Policy Changes

Gotta Have It's policies are subject to change without notice. Because we consistently review our policies looking for better ways to serve you, we encourage you to review our policies periodically for changes. Rest assured that we are always guided by our desire to protect your information, comply with the law, and make your shopping experience a pleasurable one.

 

Typographical, Photographic and Technical Errors

We do our best to achieve 100% accuracy, however occasionally errors may occur. If a price is listed in error we may refuse or cancel any orders placed at the incorrect price and immediately issue a credit in the amount of the incorrect price.

 

Prices & Availability

Because of the fast-paced nature of retail, prices and availability are subject to change without notice. We strive to provide the most accurate, up-to-date information possible. We do reserve the right to make changes without notice. Anticipated delivery dates are based on vendor-supplied information.

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